When people have questions, they turn to the Internet and search for answers. For technical publications, having content accessible is imperative. Put online help documentation on the Internet and your users can access your content.
CHMs, Robohelp, MadCap Flare, Adobe Air, Eclipse Help, and some WebWorks formats use architectures, plugins, and web services that restrict search access to the valuable content they contain. However, an HTML help system doesn’t rely on these technologies.
This is why TechProse, a consultant company specializing in technical writing, selected HTML5 and DITA, managed by DocZone. DocZone is a SaaS XML CMS that can deliver help content to the Internet. HTML5 is designed with accessibility in mind, and DITA enables us to reap the benefits of single-sourcing and automated publishing.
By switching from FrameMaker and MadCap Flare to DITA and HTML5 help, TechProse was able to help its global international shipping customer:
• reduce publishing costs by 15%
• increase the quality of the user experience
• make help topics accessible from any web-ready device